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FAQ
FAQ

1. Why will I choose your company?
Because we have been in this full line for over 10 years, our policy is to make our customer get the profit firstly,and we think we have this capacity.
Further more, we own a very professional QC team to control our products quality. And our efficient team will do our level best to supply with the best service.

2. How do you guarantee the goods' quality?
All the goods shipped by us with guarantee, the valid time is 1 year since the shipment date. We will repair or replace the defective articles free of charge during the valid period. And we pay one-way freight when return these RMA goods to customer .

3. How quickly will my order be sent?
About 30 days for the first order after sales confirmation and 20 days after artwork approval.

4. How about the payment terms?
a. 30% T/T deposit within 7 days after order confirmation, balance 70% T/T payment before shipment,
b. L/C at sight (only if order amount is above USD50,000).

5. What is the minimum order?
Usually, our MOQ is 1000pcs for each model, but we can accept 500pcs as a minimum trial order for new customer. For the details, please contact our sales department. enquires@thd.com.cn

6. How can I get the samples?
Sample will be charged at unit price and delivery charge on customer's account. However, the charge of sample will be credited back when order is confirmed. 


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